Tickets
Record tickets such as Emergency or Complaint, assign them and process them with comments, attachments and linked ad-hoc tasks. Status, due date and actions (Clone, Complete, Cancel) are clear.
Tickets
+ Ticket- Emergency Water damage stairwellMusterweg 12 Today 16:00
- Complaint Cleaning not doneNordstrasse 40 Tomorrow 10:00
- Request Key handoverLindenring 22 Fri 14:00
Emergency
Water damage stairwell
Musterweg 12 · Due Today 16:00 · Assignee Tom Berger
Case management
Manage every case with status and proof
Open, assign, comment on Emergency, Complaint or enquiry and link with ad-hoc tasks.
Tickets
+ Ticket- Emergency Water damage stairwellMusterweg 12 Today 16:00
- Complaint Cleaning not doneNordstrasse 40 Tomorrow 10:00
- Request Key handoverLindenring 22 Fri 14:00
Emergency
Water damage stairwell
Musterweg 12 · Due Today 16:00 · Assignee Tom Berger
Functions
Everything for tickets
The most important features – compact with example data, without live customer data.
01
Ticket types
Emergency, Complaint, and other requests.
Ticket types
01Emergency, Complaint, and other requests.
Assign
02Set assignee or 'Assign to me'.
02
Assign
Set assignee or 'Assign to me'.
03
Comments & attachments
Communication and documents on the ticket.
Comments & attachments
03Communication and documents on the ticket.
Completion photo report
On-site proof · example
Linked tasks
04Create ad-hoc tasks from the ticket.
04
Linked tasks
Create ad-hoc tasks from the ticket.
Process
Three steps to completion
Open ticket
Take the case from the list or create it anew. Type, address, and urgency are immediately visible – Emergency, Complaint, or request.
- Emergency / Complaint
- Address and Due Date
- Example view without live data
Assign
Set assignee and due date – or Assign to me. This way, everyone knows who is leading the case and when a response is due.
- Set assignee
- Set Due Date
- Assign to me
Complete
Thucument Sie mit Comment and attachment, verknüpfen Sie bei Bedarf eine Ad-hoc-Task und schliessen Sie mit Complete, Clone oder Cancel.
- Comment and attachment
- Linked ad-hoc
- Complete / Clone / Cancel
Open ticket
01Take the case from the list or create it anew. Type, address, and urgency are immediately visible – Emergency, Complaint, or request.
Assign
02Set assignee and due date – or Assign to me. This way, everyone knows who is leading the case and when a response is due.
Complete
03Thucument Sie mit Comment and attachment, verknüpfen Sie bei Bedarf eine Ad-hoc-Task und schliessen Sie mit Complete, Clone oder Cancel.
Completion Photo Report
Proof vor Location · Example
Your day-to-day
Clarity for incidents and complaints
Tenant concerns and emergencies end up in one place – with due date, assignee and documented history.
How many open cases do you typically have?
33
Cases with a due date this week
Example: about 9 tickets need a decision today or tomorrow. No live data.
Frequently asked questions
The ticket manages the case; ad-hoc are the specific deployments for it.
Yes, via Clone.
Including Emergency, Complaint, and other concerns.
Yes – communication and documents remain on the ticket.
For management and office in case of emergencies, complaints, and requests.
What is the difference to ad-hoc?
The ticket manages the case; ad-hoc are the specific deployments for it.
Can I clone tickets?
Yes, via Clone.
Which ticket types are there?
Including Emergency, Complaint, and other concerns.
Can I save attachments and comments?
Yes – communication and documents remain on the ticket.
Who are tickets intended for?
For management and office in case of emergencies, complaints, and requests.
See tickets in action?
Calculate your price or book a demo – with sample data from the platform.